Returns & Right of Withdrawal

Your 14-day right of withdrawal

If you are a consumer, you have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party you name (other than the carrier), take physical possession of the goods. Where your order is delivered in several instalments, the period runs from the day you receive the last item.

This right applies to consumer purchases under Polish law and the EU Consumer Rights Directive. Please note the exclusions for sealed health and hygiene goods set out further below.

How to withdraw

To exercise your right of withdrawal, send us a clear statement of your decision to withdraw — for example, by email to help@a2tattoo.com — before the 14-day period expires.

You may use the model withdrawal form provided below, but you are not obliged to: any unambiguous statement will do. To meet the deadline, it is enough that you send your statement before the withdrawal period has expired. Please quote your order number where possible, so we can identify your purchase quickly. We will acknowledge receipt of your withdrawal notice without undue delay.

Return address provided on request

Once you have notified us of your withdrawal, we will confirm by email the address to which the goods should be sent. For this reason, no return address is shown here — please wait for our confirmation before sending anything back.

Return the goods without undue delay, and in any event no later than 14 days after the day on which you notify us of your withdrawal. The deadline is met if you send the goods back before that 14-day period has expired.

Refunds

We will reimburse all payments we received from you for the returned goods, including the standard delivery cost, no later than 14 days after the day on which we are informed of your decision to withdraw.

We may withhold the refund until we have received the goods back, or until you have supplied proof that you have sent them, whichever is earlier. We will issue the refund using the same payment method you used for the original transaction (card, BLIK, Przelewy24 or Klarna, via Stripe), unless we have expressly agreed otherwise with you; in any event, you will not incur any fees as a result of the refund. Refunds are made in EUR.

Return costs and condition of the goods

You bear the direct cost of returning the goods. Our standard shipping rate is a flat €9.99 per order; please note that the cost of sending the goods back to us is borne by you.

The goods should be returned unused, complete and in resaleable condition, with any seals intact (see the exclusions below). You are liable only for any diminished value of the goods resulting from handling them beyond what is necessary to establish their nature, characteristics and functioning.

Goods excluded from withdrawal

The right of withdrawal does not apply to sealed goods which are not suitable for return for reasons of health protection or hygiene and which were unsealed after delivery. This includes our sterile needles and cartridges, ink caps, films and second-skin products.

Once such items have been unsealed, they cannot be returned and are excluded from the right of withdrawal in accordance with Article 16 of the EU Consumer Rights Directive (2011/83/EU). Items that remain sealed and unused may be returned within the 14-day period as set out above.

This exclusion does not affect your statutory rights where goods are defective or not as described — see our complaints information for the legal conformity warranty (rękojmia).

Model withdrawal form

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Alex Vasilevko (13) — help@a2tattoo.com

I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the sale of the following goods (*):

____________________________________________

Ordered on (*) / received on (*): ____________________

Name of consumer(s): ____________________

Order number (if known): ____________________

Signature of consumer(s) (only if this form is submitted on paper): ____________________

Date: ____________________

(*) Delete as appropriate.